Effective Date: 01-Jan-2025
Introduction Springmed HealthIT Solutions Pvt Ltd (“Company,” “we,” “us,” or “our”) provides medical tourism services under the name Springmedo. We are committed to protecting the privacy and security of the personal and medical information shared by our clients when they make a booking with us to avail of our services. This Data Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or interact with us.
1. Scope of the Policy This policy applies to all personal information collected, processed, and stored by the company in connection with the services we provide, including but not limited to consultations, travel arrangements, and medical facilitation.
2. Information We Collect We may collect the following types of information:
2.1 Personal Information
- Full name, date of birth, nationality, and gender
- Passport and visa details
- Contact information (address, email, phone number)
2.2 Medical Information
- Medical history, records, and reports
- Physician recommendations and treatment plans
2.3 Financial Information
- Payment details (credit/debit card information, billing address)
- Insurance information, if applicable
2.4 Other Information
- Travel preferences and special requirements
- Feedback and communication records
3. How We Use Your Information We use your information to:
- Provide and manage our services, including medical consultations by the doctors in our partner healthcare providers, travel arrangements, and post-treatment care.
- Facilitate communication between you and healthcare providers.
- Process payments and manage billing.
- Ensure compliance with legal and regulatory requirements.
- Enhance our services through feedback and data analysis.
4. Sharing of Information Your information may be shared with:
4.1 Healthcare Providers To coordinate medical consultations, treatments, and follow-ups.
4.2 Travel and Accommodation Partners To arrange transportation, lodging, and other travel-related services.
4.3 Regulatory Authorities As required by law, regulation, or court order.
4.4 Service Providers Third-party vendors who assist with payment processing, IT support, or data storage, bound by confidentiality agreements.
5. Data Security We implement industry-standard measures to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted communications.
- Regular security audits and assessments.
- Access control protocols limiting access to authorized personnel.
6. Data Retention: Your information will be retained for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once retention is no longer necessary, we will securely delete or anonymize your data.
7. Your Rights You have the right to:
- Access your personal and medical information.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for processing where applicable.
- Request the deletion of your information, subject to legal obligations.
- Lodge complaints with a data protection authority.
8. International Data Transfers As a medical tourism company, we may transfer your information to countries outside your home jurisdiction. We ensure such transfers comply with applicable data protection laws and are safeguarded through appropriate mechanisms, such as contractual agreements.
9. Cookies and Tracking Technologies Our website may use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
10. Updates to the Policy We may update this policy periodically to reflect changes in our practices, technologies, or legal requirements. The latest version will be posted on our website, with the effective date clearly indicated.
11. Contact Information If you have any questions or concerns about this policy or our data practices, please contact us at:
Springmed HealthIT Solutions Pvt Ltd
1516, Ground Floor, Outram Lane
GTB Nagar
Delhi, INDIA
PIN 110009
Email: support@springmedo.com
Phone: +91-7982705217
Acknowledgment and Consent By using our services, you acknowledge that you have read and understood this Data Privacy Policy and consent to the collection, use, and sharing of your information as described.